Pine Hill Associates Refund Policy
You have a statutory right to a refund, regardless of the reason why.
It’s a simple process, to request a refund.
We will ask you to send us a copy of your phone bill which will need to show your telephone number, or your name and address to prove that you are the bill payer, it will also need to show any calls made to our service (our telephone numbers will start with 09) and then finally the cost of your calls to us. (Network charges vary across telephone providers so we need to make sure that you are not out of pocket just because your provider has charged you more)
Please post a copy of your bill to Pinehill Associates Limited, FREEPOST PINEHILL.
Once we receive your refund request, we will attempt to confirm receipt via email, please allow up to 30 days for us to process the refund to you. All refunds are made in the form of a cheque, and are payable to the bill payer.
Should we fail to provide a refund to you within this time, please either contact us using the above methods, or if you feel that we failed to deliver on our commitment to you, you can make a complaint to us by following our complaints policy within our website.